GlazeLuxe Privacy Policy

Last updated: 9 September 2026

At GlazeLuxe, we respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how GlazeLuxe collects, uses, stores and shares personal information when you visit our website, create an account, make a purchase, contact us, subscribe to marketing communications or otherwise interact with us.

For the purposes of applicable UK data protection law, GlazeLuxe is responsible for determining how and why your personal information is processed where we act as the data controller.

Nothing in this Privacy Policy is intended to reduce any rights you have under applicable data protection law.

1. Who We Are

GlazeLuxe is an online retailer based in the United Kingdom.

Some of our service providers, technology providers and fulfilment partners may operate outside the United Kingdom.

2. Information We Collect

Depending on how you interact with GlazeLuxe, we may collect:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Products purchased
• Customer account information
• Customer-service communications
• Returns and refund information
• Device and browser information
• IP address
• Website activity
• Cookie and similar technology information
• Marketing preferences
• Advertising interaction information
• Information you voluntarily provide to us

We only collect information reasonably relevant to operating our store, fulfilling orders, communicating with customers, improving our services, protecting our business, meeting legal obligations or conducting marketing where permitted.

3. Payment Information

Payments may be processed through Shopify and payment providers available through our checkout.

Where payment details are processed directly by our payment providers, GlazeLuxe does not need to directly receive or store your complete payment-card details.

Payment providers may collect and process information necessary to authorise and complete transactions, prevent fraud and provide their payment services.

4. How We Use Your Information

We may use personal information to:

• Process purchases and payments.
• Fulfil and deliver orders.
• Send order confirmations and updates.
• Manage customer accounts.
• Process returns and refunds.
• Respond to enquiries.
• Provide customer support.
• Detect and prevent fraud.
• Maintain website and account security.
• Comply with legal and regulatory obligations.
• Maintain appropriate business, tax and transaction records.
• Improve our website and customer experience.
• Understand how visitors interact with our store.
• Measure advertising performance.
• Personalise advertising where legally permitted.
• Send marketing communications where legally permitted.
• Manage marketing preferences.
• Establish, exercise or defend legal claims.

5. Lawful Bases for Processing

Where UK data protection law applies, we must have a lawful basis for processing your personal information.

Depending on the activity, we may rely on:

Contract — where processing is necessary to take steps at your request or perform our contract with you, such as processing, fulfilling and delivering an order.

Legal obligation — where processing is necessary for us to comply with applicable law.

Legitimate interests — where processing is necessary for our legitimate business interests or those of another party and those interests are not overridden by your rights and interests. This may include preventing fraud, protecting our website, improving our services and operating our business.

Consent — where you have given valid consent, including for certain marketing communications or non-essential cookies and tracking technologies where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

6. Orders and Fulfilment

When you place an order, we process information necessary to complete and fulfil your purchase.

We may share relevant information with companies involved in fulfilling your order, including:

• Shopify.
• Payment processors.
• Product suppliers.
• Fulfilment partners.
• Warehouses.
• Postal operators.
• Couriers and delivery companies.

For example, a fulfilment partner may require your name, delivery address, telephone number and order information to prepare and deliver your purchase.

We aim to provide service providers only with personal information reasonably necessary for the relevant service.

7. International Fulfilment

Some GlazeLuxe products may be processed or fulfilled by third-party partners located outside the United Kingdom.

This means information necessary to fulfil your order may be transferred to or processed in another country.

Where UK rules concerning restricted international transfers apply, we will take appropriate measures required by applicable data protection law.

8. Shopify

Our online store is operated using Shopify.

Shopify provides ecommerce technology used to operate our website and may process personal information in connection with checkout, orders, payments, security, customer accounts and other ecommerce functionality.

Shopify and its service providers may process personal information in countries other than the country in which you live.

9. Customer Accounts

If you create a GlazeLuxe customer account, we may process information necessary to create, maintain and provide your account.

This may include:

• Name.
• Email address.
• Contact information.
• Saved addresses.
• Order history.
• Account activity.

You are responsible for keeping your account credentials secure.

10. Email and SMS Marketing

Where permitted by applicable law, we may send information about GlazeLuxe products, offers and promotions by email or SMS.

Where consent is legally required, we will obtain the appropriate consent.

You can unsubscribe from marketing emails using the unsubscribe option included in those communications.

Where SMS marketing is used, you can opt out using the method provided in the relevant messages.

Opting out of marketing does not prevent us from sending necessary non-marketing communications concerning your purchases, account, returns, refunds or other transactions.

11. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies for purposes including:

• Essential website functionality.
• Checkout.
• Security.
• Remembering preferences.
• Analytics.
• Website performance.
• Advertising measurement.
• Marketing.
• Personalised advertising where legally permitted.

Some cookies are necessary for our website to operate.

Other cookies and tracking technologies are non-essential.

Where required by applicable law, we will obtain the appropriate consent before placing or accessing non-essential cookies or similar technologies.

You may be able to manage your preferences through the cookie controls available on our website.

12. Advertising and Analytics

We may use advertising or analytics services provided by companies such as Meta, TikTok and Google where those services are enabled on our store.

These technologies may be used to:

• Measure advertising performance.
• Understand whether advertising resulted in website visits or purchases.
• Build or measure advertising audiences.
• Understand website interactions.
• Provide more relevant advertising where legally permitted.
• Analyse website performance and usage.

Where consent is required for advertising, analytics or similar non-essential tracking technologies, we will obtain that consent before using them.

13. Who We Share Personal Information With

Depending on the services we use, personal information may be disclosed to categories of recipients including:

• Ecommerce platform providers.
• Payment processors.
• Suppliers.
• Fulfilment providers.
• Warehouses.
• Delivery and courier companies.
• Customer-service providers.
• Email and SMS providers.
• Analytics providers.
• Advertising platforms.
• IT and security providers.
• Professional advisers.
• Government, regulatory or law-enforcement authorities where legally required.

We do not provide your personal information to unrelated companies simply so they can independently market their products to you.

14. International Data Transfers

Because GlazeLuxe operates internationally and may use overseas ecommerce, fulfilment, advertising and technology providers, personal information may be processed outside the United Kingdom.

Where a transfer constitutes a restricted international transfer under UK data protection law, we will use an appropriate lawful transfer mechanism, safeguard or other permitted basis where required.

The precise mechanism may depend on the recipient and destination.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include periods necessary to:

• Fulfil orders.
• Provide customer service.
• Manage returns and refunds.
• Maintain business and tax records.
• Resolve disputes.
• Prevent fraud.
• Meet legal and regulatory obligations.
• Establish, exercise or defend legal claims.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we will delete, anonymise or appropriately dispose of it where applicable.

16. Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

Our ecommerce and other service providers maintain their own security measures.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

17. Your UK Data Protection Rights

Where applicable, you may have rights including:

• The right to be informed about how your information is processed.
• The right of access to your personal information.
• The right to rectification of inaccurate information.
• The right to erasure in applicable circumstances.
• The right to restrict processing in applicable circumstances.
• The right to data portability in applicable circumstances.
• The right to object to certain processing.
• Rights concerning certain automated decision-making.
• The right to withdraw consent where processing relies upon consent.

These rights are not absolute in every situation, and applicable exemptions may apply.

To exercise an applicable right, contact:

help.glazeluxe@gmail.com

We may reasonably need to verify your identity before fulfilling a request.

18. Marketing Rights

You can ask us to stop using your personal information for direct marketing.

You may also:

• Unsubscribe from marketing emails.
• Opt out of marketing SMS.
• Change applicable cookie preferences.
• Withdraw relevant marketing consent.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

19. Complaints

If you have concerns about how GlazeLuxe handles your personal information, please contact us so we can try to resolve the matter.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

20. Children's Privacy

Our store is not intended to knowingly collect personal information from children where they are not legally able to provide that information or enter into the relevant transaction.

If we become aware that personal information has been improperly collected from a child, we will take appropriate action in accordance with applicable law.

21. Third-Party Websites

Our website may contain links to websites or services operated independently by third parties.

Third parties may have their own privacy practices and policies. We encourage you to review the relevant privacy information when using those services.

22. Changes to This Privacy Policy

We may update this Privacy Policy where necessary, including when we:

• Add or remove services.
• Change service providers.
• Introduce new advertising or analytics technologies.
• Change how personal information is processed.
• Need to reflect changes in applicable law.

The latest version will be published on our website with an updated revision date where appropriate.

23. Contact Us

For questions about this Privacy Policy, your personal information or your data-protection rights, contact:

GlazeLuxe
Upper Holme Farm
Lyonshall
Herefordshire
HR5 3JU
United Kingdom

Email: help.glazeluxe@gmail.com