Shipping policy
GlazeLuxe Shipping Policy
Last updated: 9 September 2026
This Shipping Policy explains how orders placed with GlazeLuxe are processed, shipped and delivered.
GlazeLuxe is a UK-based online retailer. Some orders may be processed, fulfilled or dispatched by third-party fulfilment partners located outside the United Kingdom.
Regardless of where an order is dispatched from, your purchase is made from GlazeLuxe.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, it will enter processing and fulfilment.
Processing may include order verification, preparing your products, packaging and arranging shipment with the appropriate delivery provider.
Please ensure that your email address, delivery address and other information provided during checkout are accurate.
2. Order Confirmation
After placing an order, you should receive an order confirmation using the contact information provided during checkout.
A further notification may be provided when your order has been dispatched.
If you believe you entered incorrect information, contact us as soon as possible:
3. Shipping Destinations
GlazeLuxe ships within the United Kingdom and to selected international destinations.
Shipping availability may vary depending on the destination, product, carrier availability and applicable restrictions.
Available shipping options and applicable charges will be displayed during checkout.
4. Shipping Costs
Shipping costs, where applicable, will be displayed before you complete your purchase.
Where GlazeLuxe offers free shipping, no standard shipping charge will be added to an eligible order.
Free-shipping promotions may be subject to conditions communicated with the relevant offer.
5. Overseas Fulfilment
Some GlazeLuxe products may be stored, processed or dispatched directly by third-party fulfilment partners located outside the United Kingdom.
As a result:
- Tracking may show international transit.
- Your parcel may originate outside the UK.
- Products from one order may occasionally arrive separately.
- Shipping labels may contain information relating to a logistics or fulfilment provider.
Using an overseas fulfilment provider does not change the fact that your purchase is from GlazeLuxe.
6. Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking information may take some time to update after a parcel has entered the carrier's network.
If your tracking has not updated for an unusually long period, contact:
Please include your order number.
7. Estimated Delivery Times
Delivery times vary depending on destination, carrier and fulfilment route.
Our current estimated delivery times are:
- United Kingdom: 5–14 days
- United States: 5–12 days
- Australia: 5–13 days
- Canada: 5–15 days
- Rest of World: 5–20 days
These timeframes are estimates and not guaranteed delivery dates, unless a particular delivery date has expressly been agreed with you.
Delivery may occasionally take longer because of carrier disruption, customs processing, severe weather, public holidays or other circumstances outside our reasonable control.
Nothing in these estimates limits any delivery rights provided to consumers by applicable law.
8. International Orders
International shipments may be subject to customs procedures and other destination-specific requirements.
Delivery times can therefore vary between countries.
Customers are responsible for providing complete and accurate delivery information.
Certain destinations may occasionally be unavailable because of carrier restrictions, legal requirements or circumstances outside our reasonable control.
9. Customs, Duties and Taxes
International orders may be subject to customs procedures, import taxes, duties or other charges depending on the destination and circumstances of the shipment.
Where additional charges are legally the customer's responsibility, these will be handled in accordance with applicable law and applicable disclosure requirements.
We will not intentionally conceal mandatory charges that we are legally required to disclose before purchase.
10. Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us immediately:
We will attempt to change the address where reasonably possible, but we cannot guarantee changes once processing, fulfilment or dispatch has begun.
This does not remove any rights you may have where a delivery problem was caused by GlazeLuxe or someone for whom we are legally responsible.
11. Delayed Orders
Occasional delivery delays can occur.
If your order appears significantly delayed, check your tracking information and contact us if you require assistance.
We will investigate the shipment where appropriate.
Nothing in this policy restricts statutory rights you may have where goods are not delivered within an agreed or legally applicable delivery period.
12. Lost Parcels
If your parcel appears to have been lost in transit, please contact:
We may investigate the shipment with the relevant carrier or fulfilment provider.
Where GlazeLuxe remains legally responsible for the goods during delivery, we will provide any remedy required by applicable consumer law.
Customers will not be required to resolve a lost-parcel claim directly with our supplier where responsibility remains with GlazeLuxe.
13. Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, we recommend checking:
- The delivery location shown in tracking.
- Any designated safe place.
- With other members of your household where appropriate.
- Any delivery photograph or carrier information.
If you still cannot locate your parcel, contact us and we will investigate where appropriate.
A carrier marking an order as delivered does not itself remove any statutory rights you may have.
14. Failed Delivery Attempts
If a carrier cannot complete delivery, it may attempt delivery again, leave instructions, send the parcel to a collection location or return it to the sender.
Please follow any instructions provided by the carrier.
If your order is returned following an unsuccessful delivery, contact us so we can determine the appropriate next steps.
15. Unclaimed Parcels
Where a parcel is sent to a collection point, please collect it within the timeframe provided by the carrier.
If it is returned because it was not collected, contact us.
We will assess the appropriate resolution based on the circumstances and applicable consumer law.
We will not use an unclaimed-parcel provision to remove a refund or remedy to which you are legally entitled.
16. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible:
Please include your order number and, where reasonably possible, photographs showing the product, damage and relevant packaging.
We may request reasonable evidence to help investigate the issue.
This does not restrict your statutory rights concerning damaged or faulty goods.
17. Multiple Shipments
Products within the same order may occasionally be shipped separately.
You may therefore receive:
- More than one parcel.
- Multiple tracking numbers.
- Products on different delivery dates.
You will not be charged an additional shipping fee after purchase merely because we choose to fulfil an order through multiple shipments.
18. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible:
We cannot guarantee that an order can be stopped or modified after fulfilment has begun.
However, fulfilment or dispatch beginning does not by itself remove any statutory cancellation right where one applies.
Please see our Return & Refund Policy for information about cancellations and returns.
19. Returns
Do not return products to the sender address printed on your parcel unless we specifically instruct you to do so.
The sender address may belong to a supplier, warehouse, carrier or fulfilment provider and may not be the appropriate return destination.
Contact:
We will provide the appropriate return instructions.
Please see our Return & Refund Policy for further information.
20. Responsibility During Delivery
Responsibility for goods during delivery will be determined according to applicable consumer law.
Where UK consumer law provides that risk remains with the trader until goods come into the physical possession of the consumer, or a person identified by the consumer to receive them, nothing in this policy changes that protection.
Using a third-party courier or overseas fulfilment partner does not automatically transfer our legal responsibilities to the customer.
21. Business Details
Email: help.glazeluxe@gmail.com
22. Contact Us
For questions concerning shipping, delivery or tracking, contact:
GlazeLuxe Customer Support
Email: help.glazeluxe@gmail.com
Please include your order number where possible.